Privacy Policy
Aura Wellness Day Spa
Effective Date: June 1, 2026
Aura Wellness Day Spa ("Aura Wellness Day Spa," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you provide to us. This Privacy Policy explains what information we collect, how we use it, how we protect it, and the choices you have regarding your information when you visit aurawellnessdayspa.com (the "Site"), interact with our chatbot or SMS programs, or use any of our services.
By using the Site or our services, you agree to the practices described in this Privacy Policy. If you do not agree, please do not use the Site or our services.
1. Information We Collect
We collect information that you provide to us directly, information collected automatically when you use the Site, and information from a limited number of third-party service providers that help us operate our business.
a. Information you provide to us
- Contact information such as your name, email address, phone number, and mailing address.
- Information you provide through web forms, the chatbot widget, appointment booking forms, contact forms, and direct communications with us by phone, text, or email.
- Health and wellness information you voluntarily share during booking or intake — such as physical conditions, allergies, or sensitivities — provided solely to ensure the safety and appropriateness of your services.
- Payment and billing information you provide when purchasing our services (processed by our third-party payment processor; we do not store full payment card numbers).
- Any other information you choose to provide to us.
b. Information collected automatically
- Technical and device information such as IP address, browser type, operating system, referring URLs, and pages viewed on the Site.
- Cookies and similar tracking technologies used to operate and improve the Site, remember your preferences, and measure performance. You can control cookies through your browser settings.
- Analytics data about how visitors interact with the Site.
c. SMS and chatbot information
When you opt in to our SMS program or interact with our chatbot, we collect the phone number you provide, the consent record (timestamp, source, and disclosure language presented), and the content of messages you exchange with us. This information is used to deliver the messages you have requested and to operate the SMS program.
2. How We Use Your Information
We use the information we collect for the following purposes:
- To respond to your inquiries and provide the services you request.
- To schedule, confirm, and follow up on appointments.
- To send service-related messages, including appointment reminders, follow-ups, review requests, and updates about your bookings or our services.
- To operate, maintain, and improve the Site, the chatbot, and our services.
- To process payments and manage billing.
- To comply with legal obligations, enforce our agreements, and protect our rights.
- To send you marketing or promotional communications about our own services, where permitted by law and where you have not opted out.
3. How We Handle Your Information
We treat your personal information as confidential and limit access to it within our organization to those who need it to perform their work.
We use a small number of vetted service providers to help us operate our business — for example, our booking and CRM platform, our SMS delivery providers, our payment processor, and our website hosting provider. These providers are permitted to access your information only to perform services on our behalf and are required to keep it confidential.
Mobile and SMS information: No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing with subcontractors in support of operations, such as appointment management, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
We may disclose your information when we believe in good faith that disclosure is necessary to comply with a legal obligation, respond to lawful requests from public authorities, protect the rights or safety of Aura Wellness Day Spa or others, or in connection with a business transfer (such as a merger or sale of assets), in which case any successor entity will be required to honor this Privacy Policy.
4. Cookies and Tracking Technologies
We use cookies and similar technologies on the Site to remember your preferences, understand how the Site is used, and improve our services. You can set your browser to refuse cookies or alert you when cookies are being sent. If you disable cookies, some parts of the Site may not function properly.
5. Health Information
In the course of providing wellness services, we may collect health-related information you voluntarily share with us — such as physical conditions, allergies, or sensitivities — to ensure your safety and to tailor your experience. We treat this information with particular care and do not share it with third parties except as strictly necessary to provide your requested services or as required by law.
6. Data Retention
We retain personal information for as long as needed to provide our services, comply with our legal obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we take reasonable steps to delete or anonymize it.
7. Data Security
We use commercially reasonable administrative, technical, and physical safeguards to protect personal information from loss, misuse, and unauthorized access. No method of transmission over the internet or method of electronic storage is completely secure, however, and we cannot guarantee absolute security.
8. Your Choices and Rights
- You may unsubscribe from marketing emails at any time by clicking the unsubscribe link in any marketing email we send you.
- You may opt out of SMS messages at any time by replying STOP to any message. Reply HELP for assistance.
- You may request to access, correct, or delete the personal information we hold about you by contacting us using the details below. We will respond within a reasonable timeframe and as required by applicable law.
- Depending on where you live, you may have additional rights under laws such as the California Consumer Privacy Act (CCPA) or the General Data Protection Regulation (GDPR). To exercise these rights, contact us using the details below.
9. Children's Privacy
The Site and our services are intended for guests 18 years of age and older, unless accompanied by a parent or legal guardian as required by our policies. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us and we will take steps to delete it promptly.
10. Third-Party Links
The Site may contain links to websites operated by other parties. We are not responsible for the privacy practices of those websites. We encourage you to read the privacy policies of any third-party site you visit.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we do, we will revise the Effective Date at the top of this page. If we make material changes, we will notify you by posting a prominent notice on the Site or by other means as required by law. Your continued use of the Site or our services after changes take effect constitutes acceptance of the updated policy.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our handling of your information, please contact us:
Aura Wellness Day Spa
619 Post Street
San Francisco, CA 94109
Email: [email protected]
Phone: +1 (415) 707-5848
Website: aurawellnessdayspa.com